Customer Support

Здраствуйте уважаемые форумчяне у меня вот какая проблема , мне нужно готовая программа типа Mantis-а которая бы реализовавала помощь клиентам. Ну эта часть критерий которому она должна соответсвовать.
CSS Components:
• Admin desk
 System oversight
 Add/Delete CSS modules and/or components
 System logs (all logs)
 System inter-relations with CMS, Merchant account, etc.
• Manager desk
 Summary screen (refer to Manager Desk section)
 Ticket Screen (refer to Tickets section)
 Assign and Re-assign tickets—over-riding system assignments
 Re-open Ticket, Force-close Ticket
 Direct communication with Tech-support
 Direct communication with Developers Team
 Create/Delete Tech-support (employ/lay off)
 Employee management (evaluation, promotion, group assignment, etc.)
 Access to Customer list
 Communication with Customer (email/voice)
 Customer Briefcase (view only)
 Quality Control (monitoring, survey, etc.)
• Tech support desk
 Tickets assigned
 Privileged based Ticket Close permission
 Ticket history assigned
 Knowledgebase
 Customer Briefcase (view only)
• Ticketing (CMS-CSS)
 Customer/Client Login
 Verification and Validation (Customer/Client DB)
 Product and sub-category list loaded based on validation
 Subject and Body completed by Customer/Client
 Submit  Automated Ticket # Generation
 Automated response from CSS and expected response time with date and time stamp
 Product, sub-category and workload based automated assignment

Заранее благодарен могу сказать что Mantis удовлетворяет только часть из них заранее благодарен

 

Не это не то

 

Я был не прав Help DesK PILOT то что мне нужно

 

спасибо тема закрыта